How to Solve Brother Printer Fax Error 2001

Solve Brother Printer Fax Error 2001

Brother is one of the top brands of the printer. All the brother printers are highly capable of printing, scanning, and faxing. Millions of users use Brother printers for their office and home use because of their high technology features and functions. However, while using the brother printer, you can also encounter technical errors that create trouble and stop the printing work. Sometimes issues are very frustrating and annoying. One of the technical issues of the brother printer is comm error 2001.

This error is generally known as the communication error. Whenever this error occurs, your printer’s LCD screen displays the error. And due to this error, you face problems while sending and receiving a fax. There are many reasons behind the error. Some of them are disturbances on the telephone line connection, alarm system, or another device on the line.

So you need to fix the error as soon as possible as it may ruin your printing quality.  Here, in this article, we will discuss some easy and effective methods to fix the comm error 2001. So, if your encountering this error, read the full article carefully and solve your issue.

Effective methods to fix Comm Error 2001

Method 1: Check the telephone line connection

  1. To fix your error, you need to check the telephone line connection. And if the telephone line is connected to any other device, then it is required to disconnect the line from the device. After disconnecting the line, you need to plug it directly into the telephone jack.
  2. You should do this for testing purposes. Now, you to check whether the issue occurs due to the Brother printer or any other devices and then remove such devices.

Also See Brother Printer Error TS-02

Method 2: Check the quality of the dial tone

You need to follow the given steps to check the quality of the dial tone.

  1. At first, you need to plug the telephone cord into your Brother printer, and then plug the other end into the telephone jack.
  2. In the next step, tap “Fax” when the Fax preview is set to OFF or nothing.
  3. You can also tap “Fax and Sending Faxes” when the Fax preview is set to ON.
  4. Now, you need to check your brother printer to verify it has Hook or Tel.
  5. In case your Brother machine has Tel, you need to check for a dial tone by connecting an external phone to the jack labeled EXT.
  6. And in case your Brother printer has Hook, you need to tap on it, and listen for a dial tone. Make sure the speaker volume is turned up.

Also See Print unable 09

Method 3: Plugged jack labeled

  1. You can try to resend the fax to fix your brother printer fax error 2001. When your brother printer is connected to the telephone line directly from the jack labeled line to the wall telephone jack, then you need to resend the fax.
  2. In case the fax is properly done, then the issue might occur by another piece of equipment on the line or any other device.
  3. And in case your brother printer shows the communication error, then check the error. And if the issue persists, then proceed further, and try other methods.

Method 4: Set the compatibility setting on the telephone line

Another way to fix the comm error 2001 is to set the compatibility setting on the telephone line. You might aware of the fact that the brother printer device has its mechanism of handling the transmission speed to set the compatibility setting that adjusts its sensitivity to interference on the telephone line. Follow the given steps to set the compatibility setting.

  1. To start the process, you need to navigate to the Menu on the printer settings.
  2. In the next step, tap on the UP or DOWN button to select the Basic.
  3. Now, you need to click on the OK key.
  4. And then, you need to click the STOP or EXIT key.

Method 5: Send another fax to testing

You also need to send another fax to check if the fax going through with no error message, then you are able to compensate for the telephone line. If not, then you need to try to connect your brother printer to a different telephone line and then test the sending and receiving functions.


All these are some effective methods to fix the comm error 2001. These methods are easy to perform, and one can easily troubleshoot the error by following these methods correctly. But in case you are not able to fix your brother printer error, you can contact the brother printer support. All the professional executives will do their best to solve your brother printer error and provide you instant and the best assistance.

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